The Consumer Affairs Division is comprised of the following divisions:


Bismore Welcome Center Brochure Program





Barnstable Bags It! Starting 10/3/16


The goal of the Consumer Affairs Division is to provide quality parking regulation services under the Parking Division; efficient and effective permitting services under Licensing Division; and beneficial consumer protection services, under Weights & Measures Division for residents, visitors and merchants to enhance public safety and ensure our community standards are upheld.


Short Term Goals
  • Continue to provide parking enforcement activities intended to improve our traffic flow and enhance public safety
  • Continue to provide efficient and effective consumer protection services through Licensing and Weights & Measures permitting that support an economic development strategy which provides for employment, growth, business retention and business expansion.
  • Continue efforts to reduce marketplace error and overcharges through our Weights & Measures program or education, warnings and appropriate enforcement action, in order to protect consumers and ensure small business retention and success.

Long Term Goals
  • Continue to pursue and implement parking program changes that improve efficiencies, reduce costs and enhance revenues.
  • Continue to improve Licensing functions to provide increased assistance and streamlined procedures and fees to applicants during the permitting process to sustain and enhance business in activity centers.
  • Continue to pursue the development and enhancement of increased on-line information and web based forms to assist the Town and the applicant in reaching their goals in the shortest possible time.
  • Continue to pursue funding for system automation ultimately to allow for online renewal of business licenses.


Contact Us
Regulatory Services Director
Richard V. Scali
Elizabeth G. Hartsgrove
P 508-862-4672
F 508-778-2412
E Consumer Affairs
8:30a.m. to 4:30p.m.
200 Main Street
Hyannis, MA. 02601

Public Records
Ann Quirk
Public Records Request




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